Computer Repair, Documentation, Shipping & Receiving Shipping A Machine
When the student presents her machine for repair, a Ticket # must be created using our DNA software.
Complete the IBM ThinkPad Repair Control Sheet- be sure to write the items to be repaired, the SN# of the machine and the DNA Ticket number assigned to this case.
Contact the Repair Center- 1-800-887-7435, option 2
Report the problem and get a case #- ALWAYS- write the IBM CASE# on the Control Sheet ( the DNA Case# should already be recorded there)
Remove the battery and apply a label with the student’s name and DNA Case number on the battery (batteries are sorted in the USPS boxes A-L, M-Z (loaners are in the cardboard box). Also, apply a small label with the DNA Case # to the machine.
When the box arrives, match the machine serial number to the box#/case#.
Make a copy of the IBM ThinkPad Repair Control Sheet with the IBMCase#& DNA Case# and place it inside the plastic bag with the computer.
Copy of UPS shipping label and attach a copy to the original IBM ThinkPad Repair Control Sheet and place both in the SSA Help Desk Computer Repair Log( White Binder)
Call UPS are schedule a pickup – 800-823-7459
Receiving A Machine From Repair 1. After unboxing- update the DNA report, and check off the hard copy of the IBM ThinkPad Repair Control Sheet in the SSA Help Desk Computer Repair Log (White Binder) 2. Reattach the battery, check the stylus AND check to see that the expected repair was in fact completed. 3. List the student’s name on Edline HelpDesk as “Your Computer Is Ready” 4. Using Edline, notify the student by email 5. If the student has not appeared within 1 day- complete the HelpDesk Summons form and give it to the front desk- they will send the student to you!
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Troubleshooting
Computer Repair, Documentation, Shipping & Receiving
Shipping A Machine
- When the student presents her machine for repair, a Ticket # must be created using our DNA software.
- Complete the IBM ThinkPad Repair Control Sheet- be sure to write the items to be repaired, the SN# of the machine and the DNA Ticket number assigned to this case.
- Contact the Repair Center- 1-800-887-7435, option 2
- Report the problem and get a case #- ALWAYS- write the IBM CASE# on the Control Sheet ( the DNA Case# should already be recorded there)
- Remove the battery and apply a label with the student’s name and DNA Case number on the battery (batteries are sorted in the USPS boxes A-L, M-Z (loaners are in the cardboard box). Also, apply a small label with the DNA Case # to the machine.
- When the box arrives, match the machine serial number to the box#/case#.
- Make a copy of the IBM ThinkPad Repair Control Sheet with the IBMCase#& DNA Case# and place it inside the plastic bag with the computer.
- Copy of UPS shipping label and attach a copy to the original IBM ThinkPad Repair Control Sheet and place both in the SSA Help Desk Computer Repair Log( White Binder)
- Call UPS are schedule a pickup – 800-823-7459
Receiving A Machine From Repair1. After unboxing- update the DNA report, and check off the hard copy of the IBM ThinkPad Repair Control Sheet in the SSA Help Desk Computer Repair Log (White Binder)
2. Reattach the battery, check the stylus AND check to see that the expected repair was in fact completed.
3. List the student’s name on Edline HelpDesk as “Your Computer Is Ready”
4. Using Edline, notify the student by email
5. If the student has not appeared within 1 day- complete the HelpDesk Summons form and give it to the front desk- they will send the student to you!